If you are dissatisfied with your experience with our agency, we want to know so that we can look to improve our service.

Any complaint we receive will be handled in line with our Complaint management policy and Complaint management principles.

Is it a complaint or feedback?

A complaint is an expression of dissatisfaction with the products or services provided by Renewal SA, where a response or resolution is required.

Feedback is your positive or negative comments about a service or issue, where you don’t necessarily want a response from the department.

Please note: Matters concerning the conduct and practice of public officers and public authorities in the South Australian Government, specifically corruption, misconduct and maladministration need to be reported via the Independent Commissioner Against Corruption (ICAC).

Provide your feedback via the form below: